Before BUYING please ensure you read all our Sales Conditions including our Returns/Refunds/Exchange and Warranty Policy.

Refund Policy: 

If you have changed your mind, we may offer you an exchange or refund provided that:

  1. The items are returned within 30 days of purchase; and
  2. The item is returned in saleable condition. That is the item is unused or unworn, in the original sealed packaging, tags attached, the item must not be broken or tampered with, the manual and accessories are included; 
  3. A valid original invoice must be presented; and
  4. The item is not subject to the exclusions listed below. 

Our staff will assess the item (in store and online returns) to determine whether a refund or exchange will be offered in accordance with our Returns Policy. If the above conditions are not satisfied, a 20% restocking fee is applicable. 

Please note that delivery costs are non-refundable for returns. If you wish to return an item back to Kingsway Tools, you are required to pay for all associated shipping costs.

Excluded Change of Mind Items

Custom and special order products where items have been specifically ordered for you and is not part of Kingsway Tools’ core range fall outside our Returns Policy and will not be accepted for a refund or exchange. Damaged or Faulty Goods:

Warranty Claims:

Warranty Exclusions:

Shipping Costs

If you wish to return an item back to Kingsway Tools, you are required to pay for all associated shipping costs. 

For further information or any questions regarding the Kingsway Tools Refund, Returns or Repairs Policy, please email us on info@kingswaytools.com.au